Q: When is coffee roasted?
A: Coffees are roasted to order 4 days a week, Monday-Thursday.
Q: When will my order ship?
A: Orders will be shipped within 1-2 business days of placement.
Q: What days can I pick up orders?
A: Tuesday and Friday
Q: When is delivery day?
Q: When do I need to place my order in Shopify to ensure delivery within the same week?
A: Orders must be received Wednesday by NOON to be delivered on Thursday of the same week.
Q: I need to make changes to my Shopify order I created. How do I do this?
A: Email your change to firstname.lastname@example.org. Coffee adjustments must be made by NOON on Wednesday to be guaranteed for Thursday’s delivery. Syrups, milks, and paper products can be adjusted at any time.
Q: What do I do if I need to change or cancel a standing coffee order?
A: Email email@example.com by Wednesday at NOON. Changes made after this cut-off time will not be guaranteed.
Q: What if I need my order rushed?
A: Staying aware of your own coffee needs is always best, but we understand that there may be unexpected circumstances that arise. Email firstname.lastname@example.org and request expedited pick-up/shipping (expedited delivery is not an option). We always do our best to accommodate your needs as quickly as possible, but we cannot guarantee an earlier time frame.
Please note that we ALWAYS do our best to accommodate our customers’ needs. If you have questions please email email@example.com and we can help you to the best of our ability!